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Legal framework

Legal documents

The policies and agreements governing the use of NexToCloud. Each document states its version and effective date; previous versions are kept as evidence.

NTC CAPITAL HOLDING S.A.S. · NIT 902.096.121-7 · Bogotá D.C., Colombia

Current legal frameworkVersion 2.0Effective as of October 20, 2026Previous versions (1.1) →

Contract

What you accept when you sign up: the framework, permitted use and data processing.

  • 01General Terms of ServiceVersion 2.0 · Effective as of October 20, 2026Version 2.0 · Oct 20, 2026Read document →›
  • 02New in 2.0Acceptable Use Policy for NexToCloud Products and Services in ColombiaVersion 2.0 · Effective as of October 20, 2026Version 2.0 · Oct 20, 2026Read document →›
  • 03Privacy and Personal Data Processing PolicyVersion 2.0 · Effective as of October 20, 2026Version 2.0 · Oct 20, 2026Read document →›
  • 04Data Processing Agreement (Processor) and Transmission AgreementVersion 2.0 · Effective as of October 20, 2026Version 2.0 · Oct 20, 2026Read document →›

Product terms

Accepted when each module is enabled; they supplement the Terms.

  • 05New in 2.0Specific Terms for the NexToCloud HealthCare Health AppVersion 2.0 · Effective as of October 20, 2026Version 2.0 · Oct 20, 2026Read document →›
  • 06New in 2.0Specific Terms for the WhatsApp Messaging ModuleVersion 2.0 · Effective as of October 20, 2026Version 2.0 · Oct 20, 2026Read document →›
  • 07New in 2.0Terms of Use for the Artificial Intelligence and Voice FeaturesVersion 2.0 · Effective as of October 20, 2026Version 2.0 · Oct 20, 2026Read document →›

Trust and security

Availability, information security, providers and cookies.

  • 08New in 2.0Standard Service Level Agreement (SLA)Version 2.0 · Oct 20, 2026Version 2.0 · Oct 20, 2026Read →›
  • 09New in 2.0Information Security PolicyVersion 2.0 · Oct 20, 2026Version 2.0 · Oct 20, 2026Read →›
  • 10New in 2.0Sub-processor List (Technology Providers)Version 2.0 · Oct 20, 2026Version 2.0 · Oct 20, 2026Read →›
  • 13New in 2.0Cookie PolicyVersion 2.0 · Oct 20, 2026Version 2.0 · Oct 20, 2026Read →›

Resources

The privacy notice and a template for each customer to inform its patients.

  • 11New in 2.0Privacy Notice and Acceptance TextsVersion 2.0 · Effective as of October 20, 2026Version 2.0 · Oct 20, 2026Read document →›
  • 12Template for customersPrivacy Notice and Authorization Template for Patients and End UsersVersion 2.0 · Effective as of October 20, 2026 · Word downloadVersion 2.0 · Oct 20, 2026View template →›
  • 15New in 2.0Request for Deletion of Personal DataVersion 2.0 · Effective as of October 20, 2026Version 2.0 · Oct 20, 2026Read document →›

Exercise your Habeas Data rights

As a data subject you may access, update, rectify and delete your personal data, and withdraw the authorisation you granted, under Colombian Law 1581 of 2012.

Write to privacidad@nextocloud.ai stating your full name, your ID, a clear description of your request and your contact details.

Email privacidad@nextocloud.aiSee the full procedure in the Privacy Policy
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Contact

hola@nextocloud.aiWhatsApp +57 313 218 8036privacidad@nextocloud.aiMon–Fri · 8am–6pm COT
NTC CAPITAL HOLDING S.A.S.Tax ID 902.096.121-7Cra 112 F # 72 C-03, T9-A102, Bogotá 111031, Colombia
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