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Request for deletion of personal data

NTC CAPITAL HOLDING S.A.S. (NexToCloud), NIT 902.096.121-7, Bogotá D.C., Colombia. Data protection contact: privacidad@nextocloud.ai

1. What you can request#

You may request the deletion of your personal data processed by NexToCloud when:

  • you use a NexToCloud application (for example, the Health app or the WhatsApp Business messaging of a Customer);
  • a Customer of NexToCloud contacted you through our platform;
  • you provided your data through a form or the landing page.

If your data is processed by a Customer (for example, the clinic where you are a patient), the Customer decides on the deletion of its medical and other records as data controller. NexToCloud, as processor, handles it together with the Customer. In that case we will tell you whom to contact.

2. How to make the request#

Write to privacidad@nextocloud.ai with the subject "Request for deletion of personal data" and include:

  1. Full name and type and number of identification document.
  2. Email address or phone number associated with your account or your data.
  3. Which application, site or Customer your request relates to, if you know it.
  4. A way for us to reply to you.

To protect your data, we may ask you for additional identity verification before processing the request.

3. What happens next#

  • Confirmation: we will confirm receipt within 5 business days.
  • Response: we will resolve the request within 15 business days, under Article 14 of Law 1581 of 2012. If we need more time, we will tell you the reason and the new date.
  • What is deleted: the account, contact and usage data associated with your request, in NexToCloud's systems.

4. Exceptions#

We cannot delete data when:

  • we must keep it because of a legal or contractual obligation (for example, billing records or medical records that the Customer must retain);
  • it is needed for an ongoing claim or for the performance of a current contract.

In those cases we will tell you which data we keep, why, and until when.

5. WhatsApp and other Meta platform data#

When your data arrives through WhatsApp, the Meta platform also processes it under its own terms. Deletion in NexToCloud does not delete what Meta retains; for that you must contact Meta.

6. Complaints#

If you disagree with the response, you may file a complaint with the Superintendencia de Industria y Comercio (SIC), Colombia's data protection authority, after exhausting the procedure with NexToCloud.